Terms of service

RAHA PRO STORE

TERMS OF SERVICE

Effective Date: [9-22-2026]

These Terms of Service (“Terms”) govern access to and use of the RAHA Pro Store website and related services (collectively, the “Pro Store”) operated by RAHA Professional / Alexander Systems INT'L., INC. (“RAHA,” “we,” “us,” or “our”).

By accessing the Pro Store, creating or maintaining an account, submitting an account application, placing an order, purchasing products, or otherwise using the Pro Store, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms, together with any policies, guidelines, promotional terms, product-specific terms, and other terms expressly incorporated into these Terms.

If you do not agree to these Terms, do not use the Pro Store or purchase products through it.

1. RAHA PRO STORE

The RAHA Pro Store is a controlled sales channel intended for eligible salon and beauty-industry purchasers who satisfy RAHA’s account and credential requirements.

RAHA may determine, in its sole discretion and subject to applicable law, which customers, accounts, products, territories, sales channels, and markets it serves.

Access to the Pro Store is a privilege and is not a guarantee of continued access, product availability, pricing, territory assignment, promotional eligibility, or future purchasing rights.

2. PROFESSIONAL LICENSE REQUIREMENT

A valid, current cosmetology license issued by a U.S. state or other U.S. licensing jurisdiction is required to purchase products through the RAHA Pro Store, unless RAHA expressly approves another eligibility requirement in writing.

This is a RAHA Pro Store purchasing requirement and does not represent that every product sold through the Pro Store is legally restricted by every state or federal law to licensed cosmetologists.

By applying for or maintaining an account, you represent and warrant that:

  • you hold a valid and current cosmetology license;

  • your license is not expired, suspended, revoked, surrendered, or otherwise inactive;

  • the license information you provide to RAHA is accurate and complete;

  • you are the person associated with the credential submitted or identified for verification;

  • you will comply with all applicable laws and regulations governing your professional activities and use of RAHA products; and

  • you will promptly notify RAHA if your license status changes.

RAHA may require additional documentation or information to verify eligibility.

3. CREDENTIAL REVIEW AND ACCOUNT APPROVAL

All RAHA Pro Store accounts are subject to credential review.

RAHA may request information or documentation reasonably necessary to establish account eligibility, including information relating to professional licensing, business identity, purchasing eligibility, or other account requirements.

RAHA may verify credentials using publicly available licensing records or other appropriate verification methods.

Submission of an application does not guarantee account approval.

RAHA may approve, deny, restrict, suspend, deactivate, or cancel an account based on eligibility, credential status, information provided, account activity, purchasing requirements, sales-channel requirements, operational considerations, or other lawful considerations.

4. ACCOUNT CANCELLATION AND ACCESS

To the fullest extent permitted by applicable law, RAHA reserves the right to reject, suspend, restrict, deactivate, or cancel any Pro Store account at any time, for any reason or for no stated reason, with or without prior notice.

Reasons may include, without limitation:

  • failure to satisfy account eligibility requirements;

  • an invalid, expired, suspended, revoked, surrendered, or unverifiable professional license;

  • inaccurate, incomplete, misleading, or fraudulent account information;

  • unauthorized resale or distribution;

  • online resale of RAHA products;

  • unauthorized advertising, marketing, or use of RAHA intellectual property;

  • misuse of RAHA promotional materials or product information;

  • violation of these Terms;

  • suspected account misuse or security concerns;

  • unusual or unauthorized ordering activity;

  • attempted circumvention of purchasing, territory, pricing, or promotional requirements;

  • conduct that may harm RAHA, its customers, distributors, representatives, or brand;

  • changes to RAHA's sales channels, territories, distribution structure, or business policies; or

  • any other lawful business or operational reason.

Cancellation or restriction of an account does not affect obligations that by their nature survive termination.

Nothing in these Terms authorizes RAHA to take action prohibited by applicable law.

5. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring through your account.

You agree not to:

  • permit unauthorized persons to use your account;

  • provide false or misleading account information;

  • create accounts for another person without authorization;

  • transfer your account to another person or business without RAHA's written approval; or

  • circumvent account, credential, purchasing, territory, or access requirements.

Notify RAHA promptly if you believe your account has been compromised or used without authorization.

6. PROFESSIONAL-USE PRODUCTS

Certain RAHA products are intended for professional use and must be used only in accordance with applicable product labeling, directions, warnings, cautions, technical information, and safety instructions.

You are responsible for reading and following all applicable product directions and warnings before use.

Nothing in these Terms replaces the product label, package directions, safety information, applicable law, or appropriate professional training.

You are responsible for determining whether a product is appropriate for a particular client, service, procedure, or application and for using the product in accordance with applicable requirements.

RAHA does not provide medical advice through the Pro Store.

7. NO ONLINE RESALE

7.1 Online Resale Is Prohibited

RAHA Pro Store customers are not permitted to resell, offer for resale, advertise for resale, or otherwise commercially distribute RAHA products through any online or digital channel.

This prohibition applies regardless of whether the online channel is operated by the Customer, a third party, an affiliated business, or another person acting on the Customer's behalf.

Without limitation, prohibited online resale includes:

  • selling RAHA products through the Customer's own website;

  • selling through an ecommerce website or online storefront;

  • selling through Amazon or similar online marketplaces;

  • selling through Walmart Marketplace or similar marketplaces;

  • selling through eBay or auction platforms;

  • selling through social-media shops or social-commerce platforms;

  • selling through Instagram, Facebook, TikTok, Pinterest, or comparable commerce features;

  • selling through online classified platforms;

  • selling through third-party ecommerce platforms;

  • listing RAHA products for sale through a marketplace even if the transaction is completed elsewhere;

  • accepting online orders for RAHA products;

  • using a third party to process or fulfill online RAHA product orders;

  • advertising RAHA products online for the purpose of facilitating a resale;

  • using a dropshipper, fulfillment provider, affiliate, marketplace seller, or other intermediary to facilitate an unauthorized online resale; or

  • otherwise using an electronic, internet-based, mobile, social, marketplace, or digital channel to offer RAHA products for resale.

This prohibition applies whether the Customer sells the product directly, through an affiliated entity, under another business name, through an employee or contractor, or through another person or entity acting at the Customer's direction or benefit.

A Customer may not circumvent this restriction by directing a customer to contact the Customer privately after an online advertisement or listing.

7.2 No Authorization by Purchase

Purchasing RAHA products through the Pro Store does not authorize the Customer to resell those products online.

Account approval, order acceptance, shipment of products, receipt of products, promotional participation, pricing eligibility, distributor assignment, or sales-representative assignment does not create an online resale license.

7.3 Unauthorized Resale

RAHA may take appropriate action in response to unauthorized resale, including refusing orders, limiting quantities, suspending or cancelling accounts, withholding future purchasing privileges, and taking other lawful measures available to RAHA.

8. DISTRIBUTORS, TERRITORIES AND SALES REPRESENTATIVES

RAHA may sell products through manufacturer-direct territories, authorized distributors, independent sales representatives, or other authorized sales channels.

A Customer may be assigned to a particular distributor, territory, sales representative, account program, or pricing structure.

Such assignment is an internal commercial arrangement and does not create rights in favor of the Customer unless expressly provided in a separate written agreement signed by an authorized RAHA representative.

A Customer may not represent that it is:

  • an authorized RAHA distributor;

  • an exclusive RAHA distributor;

  • an authorized RAHA reseller;

  • a RAHA sales representative;

  • a RAHA agent;

  • a RAHA franchisee; or

  • otherwise authorized to bind or represent RAHA,

unless RAHA has expressly granted such authority in a separate written agreement.

9. NO DISTRIBUTION AGREEMENT OR EXCLUSIVITY

Use of the Pro Store, account approval, purchase of products, receipt of territory-specific pricing, assignment to a distributor or sales representative, participation in a promotional program, or continued purchasing does not create or imply:

  • a distribution agreement;

  • dealership;

  • franchise;

  • agency;

  • partnership;

  • joint venture;

  • employment relationship;

  • independent sales-representative agreement;

  • territorial exclusivity;

  • customer exclusivity;

  • resale authorization beyond the rights expressly provided by RAHA;

  • intellectual-property license beyond the limited rights expressly granted by RAHA; or

  • any other continuing commercial relationship beyond the individual transaction or written agreement expressly establishing such relationship.

Any such relationship must be established by a separate written agreement signed by an authorized RAHA representative.

10. PRICING

RAHA may offer different prices to different customers or accounts.

Pricing may vary based on, among other factors:

  • geographic territory;

  • manufacturer-direct territory;

  • distributor territory;

  • distributor or sales channel;

  • customer account;

  • account type;

  • applicable pricing program;

  • assigned sales representative;

  • volume or purchasing arrangements;

  • promotions;

  • commercial agreements; or

  • other lawful business considerations.

The price displayed for your account is the price applicable to that transaction unless otherwise expressly stated.

A price offered to one Customer does not establish a price, discount, rebate, or entitlement for another Customer.

RAHA may change prices at any time before acceptance of an order, subject to applicable law and any expressly binding written agreement.

11. PRODUCTS AND PRODUCT INFORMATION

RAHA attempts to provide accurate product descriptions, specifications, usage information, availability information, and other content.

However, product packaging, labeling, colors, finishes, dimensions, formulations, specifications, and other characteristics may change.

Product information displayed online may not always reflect the most current physical packaging.

Customers should rely on the product packaging and current product labeling for applicable directions, warnings, cautions, and safety information.

RAHA reserves the right to:

  • modify product descriptions;

  • change product specifications;

  • discontinue products;

  • limit product quantities;

  • restrict products by territory or sales channel; and

  • refuse or limit product sales,

subject to applicable law.

12. PRODUCT IMAGERY, AI CONTENT AND BRAND REPRESENTATION

12.1 Illustrative and AI-Assisted Imagery

Some images, videos, graphics, models, environments, salons, hairstyles, product scenes, or other visual materials appearing on the Pro Store or RAHA-controlled channels may be:

  • AI-generated;

  • AI-assisted;

  • digitally rendered;

  • composited;

  • retouched;

  • simulated;

  • conceptual; or

  • otherwise digitally created or modified.

Unless RAHA expressly states otherwise, imagery should not be interpreted as documentary evidence of an actual RAHA customer, salon, employee, sales representative, distributor, event, service, location, or product-use experience.

12.2 No Customer Creation of Unapproved Brand Claims

Customers may not create, publish, distribute, or authorize marketing materials representing that RAHA has approved, endorsed, sponsored, partnered with, or otherwise authorized the Customer, product presentation, service, event, promotion, claim, image, video, testimonial, or commercial activity unless RAHA has expressly approved that representation.

12.3 Official Brand Sources Only

When a Customer advertises, promotes, displays, describes, or otherwise markets RAHA products, the Customer may use only:

  1. materials supplied by RAHA through an official RAHA source; or

  2. materials specifically approved by RAHA in writing.

This includes, without limitation:

  • product photographs;

  • product videos;

  • logos;

  • trademarks;

  • product descriptions;

  • product names;

  • promotional graphics;

  • campaign graphics;

  • advertising copy;

  • product claims;

  • technical claims;

  • before-and-after imagery;

  • educational materials;

  • promotional offers;

  • discount messaging;

  • social-media assets; and

  • other RAHA brand materials.

12.4 No Modification Without Approval

Customers may not materially modify, distort, edit, crop, combine, recreate, translate, animate, recolor, alter, or otherwise modify RAHA-supplied brand materials for advertising or promotional purposes without RAHA's prior written approval.

Customers may not create their own RAHA product claims, performance claims, technical claims, comparative claims, professional claims, safety claims, or representations about RAHA products without RAHA's prior written approval.

12.5 No Implication of Official Approval

A Customer may not state or imply that an advertisement, social-media post, website, marketplace listing, promotional campaign, image, video, event, endorsement, testimonial, or other commercial communication has been approved by RAHA unless RAHA has actually provided that approval.

13. TRADEMARKS AND INTELLECTUAL PROPERTY

RAHA and its licensors own or control the RAHA name, trademarks, logos, product names, designs, photographs, graphics, videos, written content, product descriptions, educational materials, and other intellectual property used in connection with the Pro Store.

Except for limited use expressly authorized by RAHA, nothing in these Terms grants a Customer ownership of or a general license to RAHA intellectual property.

Any permitted use must:

  • accurately represent the RAHA brand;

  • comply with RAHA's brand standards;

  • use current RAHA-approved materials;

  • not imply unauthorized affiliation or endorsement; and

  • stop immediately upon RAHA's request.

Customers may not register or use domain names, social-media handles, business names, advertising identifiers, marketplace names, or other identifiers that incorporate RAHA trademarks or confusingly similar marks without RAHA's prior written approval.

14. PROMOTIONS AND DISCOUNTS

RAHA may offer promotions, discounts, introductory offers, bundles, gifts-with-purchase, loyalty benefits, account-specific pricing, or other promotional programs.

14.1 Promotional Terms Control

Each promotion may have its own terms and eligibility requirements.

Where promotional terms conflict with these Terms, the specific promotional terms govern that promotion.

14.2 No Automatic Combination

Unless expressly stated otherwise, promotions, discounts, promotional codes, account discounts, special prices, offers, rebates, gifts, or other promotional benefits may not be combined.

RAHA may determine whether a particular promotion may be combined with another offer.

14.3 Promotional Limits

RAHA reserves the right, at any time and subject to applicable law, to:

  • limit promotional quantities;

  • limit the number of promotional purchases;

  • limit promotions by Customer or account;

  • limit promotions by product;

  • limit promotions by territory;

  • limit promotions by sales channel;

  • exclude particular accounts or products;

  • modify promotional terms;

  • suspend a promotion; or

  • end a promotion.

A promotion is not guaranteed to remain available for any particular period unless expressly stated in the applicable promotional terms.

14.4 No Unauthorized Promotional Creation

Customers may not create, alter, reproduce, extend, combine, or represent RAHA promotions without RAHA's express authorization.

Customers may not advertise a RAHA promotion using self-created terms that differ from RAHA's official promotional terms.

15. ORDERS

RAHA reserves the right to accept, reject, cancel, or limit any order.

RAHA may limit quantities purchased by:

  • a Customer;

  • account;

  • household;

  • business;

  • payment method;

  • shipping address;

  • territory;

  • product;

  • sales channel; or

  • other appropriate commercial criteria.

RAHA may refuse or cancel orders that appear to involve unauthorized resale, distribution, diversion, marketplace activity, account misuse, promotional abuse, or other activity inconsistent with these Terms.

An order submitted through the Pro Store is not necessarily accepted until RAHA confirms acceptance.

If RAHA cancels an order after payment has been processed, RAHA will refund amounts actually charged for the cancelled order, subject to applicable law.

16. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate billing, shipping, payment, business, professional-license, and account information.

You agree to promptly update information necessary to complete transactions or maintain your account.

RAHA is not responsible for delays or errors resulting from inaccurate or incomplete information supplied by the Customer.

17. SHIPPING AND FULFILLMENT

Shipping and fulfillment are subject to product availability, shipping restrictions, territory, carrier availability, weather, operational conditions, and other circumstances beyond RAHA's reasonable control.

Estimated shipping or delivery dates are estimates and are not guaranteed unless expressly agreed in writing.

RAHA may restrict shipment of particular products to particular jurisdictions or addresses where required or appropriate.

18. ACCURACY OF INFORMATION

RAHA attempts to maintain accurate information on the Pro Store.

However, the Pro Store may occasionally contain typographical errors, pricing errors, availability errors, descriptive errors, technical errors, or omissions.

RAHA reserves the right to correct errors, update information, cancel affected orders, or take other appropriate action, subject to applicable law.

RAHA does not undertake an obligation to update every piece of information immediately after a change occurs.

19. ERRORS, INACCURACIES AND OMISSIONS

The Pro Store may contain errors relating to:

  • pricing;

  • product descriptions;

  • product availability;

  • promotional terms;

  • shipping information;

  • account eligibility;

  • product specifications; or

  • other information.

RAHA reserves the right to correct such errors and, where appropriate, cancel or modify affected transactions.

If an error materially affects an order, RAHA may contact the Customer regarding available options.

20. THIRD-PARTY SERVICES AND LINKS

The Pro Store may contain links to or integrations with third-party services.

RAHA does not control third-party services and is not responsible for their content, policies, availability, security, or practices.

Use of third-party services may be subject to separate terms and privacy policies.

21. USER CONTENT AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other content to RAHA, you represent that you have the right to submit that content.

You grant RAHA a non-exclusive, worldwide, royalty-free right to use, reproduce, display, distribute, and otherwise use such content for legitimate business purposes, subject to applicable law.

Nothing in these Terms prohibits or penalizes a lawful, honest consumer review or evaluation.

RAHA does not require a Customer to provide a positive review as a condition of purchasing products or receiving a benefit.

22. PRIVACY

Personal information submitted through the Pro Store is handled in accordance with RAHA's Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

[INSERT LINK TO RAHA PRIVACY POLICY BEFORE PUBLICATION.]

23. PROHIBITED USES

You may not use the Pro Store or RAHA products, content, materials, or systems to:

  • violate any applicable law or regulation;

  • provide false or misleading information;

  • impersonate another person or business;

  • interfere with the security or operation of the Pro Store;

  • introduce malicious code;

  • attempt unauthorized access;

  • scrape or systematically collect protected information;

  • circumvent account restrictions;

  • circumvent territory or sales-channel restrictions;

  • engage in unauthorized resale or distribution;

  • sell RAHA products online;

  • create unauthorized RAHA advertisements;

  • create misleading RAHA product claims;

  • use unauthorized RAHA imagery;

  • misuse RAHA trademarks;

  • represent an unauthorized relationship with RAHA;

  • manipulate promotions;

  • engage in fraudulent transactions;

  • infringe intellectual-property rights; or

  • otherwise interfere with RAHA's legitimate business operations.

24. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Pro Store and its content are provided on an “as is” and “as available” basis.

RAHA makes no representation or warranty that:

  • the Pro Store will always be available;

  • the Pro Store will be uninterrupted or error-free;

  • information will always be complete or current;

  • products will always be available;

  • particular products will remain available;

  • estimated delivery dates will always be met; or

  • the Pro Store will be free of errors or technical interruptions.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded or limited.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, RAHA and its affiliates, officers, directors, employees, representatives, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of the Pro Store, products purchased through the Pro Store, account restrictions, order cancellation, promotional changes, or these Terms.

To the fullest extent permitted by applicable law, RAHA's aggregate liability arising from a particular transaction will not exceed the amount actually paid to RAHA for the product or transaction giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

26. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless RAHA and its affiliates, officers, directors, employees, representatives, agents, suppliers, and licensors from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:

  • your violation of these Terms;

  • your unlawful or unauthorized use of the Pro Store;

  • unauthorized resale or distribution of RAHA products;

  • unauthorized online sale or advertising of RAHA products;

  • misuse of RAHA intellectual property;

  • unauthorized marketing or promotional claims;

  • your violation of applicable law; or

  • your negligent, fraudulent, or wrongful conduct.

27. NO WAIVER

RAHA's failure to enforce any provision of these Terms does not constitute a waiver of that provision or RAHA's right to enforce it in the future.

A waiver must be expressly provided by RAHA in writing.

28. FORCE MAJEURE

RAHA will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic conditions, labor disruptions, transportation disruptions, supply shortages, governmental actions, war, civil unrest, cyber incidents, utility failures, telecommunications failures, or other events beyond RAHA's reasonable control.

29. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

Nothing in this section requires enforcement of a provision that applicable law prohibits.

30. TERMINATION

RAHA may terminate or restrict access to the Pro Store or a Customer account in accordance with these Terms.

Upon termination:

  • the Customer's access to the Pro Store may end immediately;

  • pending orders may be cancelled where permitted;

  • unauthorized use of RAHA intellectual property must cease;

  • unauthorized advertising or marketing must cease;

  • online resale or other prohibited activities must cease; and

  • provisions that by their nature should survive termination will remain effective.

31. ENTIRE AGREEMENT

These Terms, together with the RAHA Privacy Policy, Refund Policy, applicable promotional terms, product-specific terms, and any separate written agreement expressly entered into by RAHA, constitute the agreement governing use of the Pro Store and related transactions.

If a separate written agreement signed by an authorized RAHA representative expressly conflicts with these Terms, that separate written agreement will control only with respect to the subject matter covered by that agreement.

No employee, salesperson, distributor, independent representative, or other person has authority to modify these Terms unless expressly authorized by RAHA in writing.

32. GOVERNING LAW

These Terms and any dispute arising out of or relating to the Pro Store, products purchased through the Pro Store, or these Terms will be governed by the laws of the State of Arkansas, without regard to conflict-of-law principles, except to the extent that applicable law requires the application of another jurisdiction's law.

Nothing in this section is intended to deprive a Customer of rights or protections that cannot lawfully be waived under applicable law.

33. VENUE

To the fullest extent permitted by applicable law, any permitted court proceeding arising from or relating to these Terms or the Pro Store will be brought in a state or federal court located in Arkansas, subject to applicable jurisdictional requirements.

Nothing in this section prevents a party from seeking relief in another forum where applicable law requires that forum.

34. CHANGES TO THESE TERMS

RAHA may update or modify these Terms from time to time.

The updated Terms will be posted on the Pro Store with a revised effective date.

Your continued use of the Pro Store after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires additional notice or consent.

35. CONTACT INFORMATION

Questions regarding these Terms or the RAHA Pro Store may be directed to:

RAHA Professional
Alexander Systems INT'L., INC.
Phone: 501-753-2835
Email: customerservice@rahaproducts.com